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Satisfying our customers is a business
philosophy that we respect, practice, and emphasize here at
NuEyes Customs.
Need to Return a product?
To return a product at NuEyes Customs, you'll need to request a Return Merchandise
Authorization (RMA) number. This can be done by contacting our
Customer Service Department at
customerservice@nueyescustoms.com,
or by telephone at (801)430-5735.
NO returns of any type will be accepted without
an RMA number. NO EXCEPTIONS
To request an RMA:
By phone: 1-801-430-5735
Monday - Friday: 8 a.m. - 6 p.m.
By e-mail:
customerservice@nueyescustoms.com
We'll need the following information to authorize your
return:
- Customer name
- Invoice number
- Item part number
- Nature of the problem
In general,
NuEyes Customs
accepts returns on merchandise from manufacturers within 10
days. However, NuEyes
Customs
reserves the right to authorize product returns
beyond 30 days from the invoice date.
Conditions of Returns
1. We will not accept unauthorized returns of any kind. If you
wish to return an item you must receive a
Return Merchandise Authorization (RMA) number.
All returns must be shipped prepaid. No exception. Return
authorization is valid for 10 days only.
2. All returns are subject to a 20% handling charge.
3. We reserve the right to offer store credit at our discretion
on returns.
4. We do not accept returns after 30 days from invoice date.
5. There are no returns on electrical parts or special orders.
6. There are no returns on used or damaged parts unless found
defective by us
7. Items found to be used, installed, not resalable, or in
original product packaging that is missing or damaged, will not
be credited and the item will be returned to the customer if
requested, at the customer's expense.
8.
Items that fail or are damaged due to customer abuse,
negligence, or improper installation techniques are not
returnable under any circumstances, so please take care of the
parts while they are in your possession.
IF the product is accepted
after 30 days, credit will be issued toward ONE of the
following:
-
FUTURE PRODUCT PURCHASES
-
A FULL CASH REFUND
Original Shipping Charges are not Refunded on
Returned Items.
Customers are responsible for all shipping charges back to
NuEyes Customs
on returned items, and
NuEyes Customs
will pay the shipping charges on the
replacement or exchange item(s) going back.
SEND YOUR RETURN, VIA COURIER TO THE
ADDRESS BELOW:
Nu Eyes
Customs
RMA Return
1588 West 100 South
West Point, Utah
84015
Returns within 7 days from invoice date can be
for exchange, replacement refund or credit at
NuEyes Customs
discretion.
Please be aware that specific manufacturers have
more restrictive return policies.
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